Privacy Policy

Last updated: July 22, 2026

This Privacy Policy explains how Ningbo Shangcun Electronic Co., Ltd. ("Ningbosc," "we," "us," or "our") collects, uses, shares, and protects personal information when you visit ningbosc.com, place an order, contact us, or otherwise use our services.

1. Personal Information We Collect

Depending on how you interact with us, we may collect:

Contact information: name, email address, telephone number, billing address, and shipping address.
Order information: products purchased, order history, transaction details, delivery status, returns, and customer-service communications.
Payment information: payment details processed by Shopify and other payment providers. We do not receive or store complete payment-card numbers.
Device and usage information: IP address, browser type, device type, operating system, pages viewed, referral source, approximate location, and interaction data.
Cookie and advertising information: identifiers and activity data collected through cookies, pixels, analytics tools, and similar technologies.
Information you provide voluntarily: photos, videos, product model or serial information, and other details submitted for support, returns, warranty review, or feedback.

2. How We Collect Information

We collect personal information directly from you, automatically through the Site, and from service providers that support payments, fraud prevention, analytics, advertising, shipping, and order fulfillment.

3. How We Use Personal Information

We may use personal information to:

Process payments, accept and fulfill orders, arrange delivery, and provide tracking;
Respond to questions and handle cancellations, returns, refunds, warranty requests, and product support;
Verify orders, prevent fraud, maintain security, and enforce our policies;
Operate, analyze, troubleshoot, and improve the Site and customer experience;
Send service-related communications and, where permitted, marketing communications;
Measure advertising performance and provide relevant advertising, subject to applicable choices and consent requirements; and
Comply with legal, tax, accounting, regulatory, and recordkeeping obligations.

4. Cookies and Similar Technologies

We and our service providers may use essential, functional, analytics, and advertising cookies or similar technologies. You can manage cookies through your browser and, where available, the Site's privacy or cookie controls. Disabling some cookies may affect Site functionality.

5. How We Share Personal Information

We may share personal information with service providers that perform services on our behalf, including Shopify, payment processors, hosting providers, analytics and advertising providers, customer-service tools, fraud-prevention providers, warehouses, fulfillment partners, and delivery carriers.

We may also disclose information when required by law, to respond to lawful requests, to protect customers or our rights, in connection with a business transfer, or with your direction or consent. We do not disclose personal information to third parties for their independent purposes except as described in this policy or as permitted by law.

6. International Processing

Ningbo Shangcun Electronic Co., Ltd. is based in China, and our service providers may operate in the United States and other countries. Personal information may therefore be processed outside the country or state where you live, subject to applicable safeguards and legal requirements.

7. Health-Related Information

Our Site sells home healthcare and maternal-care products. We do not require customers to submit health measurements to purchase products. If you voluntarily provide health-related details while requesting support, we use them only as reasonably necessary to address your request and comply with applicable obligations. Do not send sensitive medical information that is not necessary for customer support.

8. Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain transaction records, resolve disputes, enforce agreements, prevent fraud, and meet legal, tax, accounting, and regulatory requirements. Retention periods vary according to the type of information and purpose of processing.

9. Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information. No transmission or storage system can be guaranteed completely secure, and customers should protect their account credentials and devices.

10. Your Privacy Choices and Rights

Depending on where you live, you may have rights to request access to, correction of, or deletion of certain personal information, or to object to or restrict certain processing. You may also unsubscribe from promotional emails using the link in the message.

To submit a privacy request, email Gavin.chen3198@gmail.com. We may need to verify your identity before completing a request. Authorized agents may be required to provide proof of authority.

11. Children's Privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us so we can review and take appropriate action.

12. Third-Party Links

The Site may link to third-party websites or services. Their privacy practices are governed by their own policies, and we are not responsible for their content or privacy practices.

13. Changes to This Policy

We may update this Privacy Policy to reflect operational, legal, or regulatory changes. The revised version will be posted on this page with a new "Last updated" date.