Refund Policy

Last updated: July 22, 2026

Thank you for shopping at Ningbosc. This Refund Policy applies to purchases made through ningbosc.com and shipped within the United States. Nothing in this policy limits any rights you may have under applicable law.

30-Day Return Window

You may request a return within 30 calendar days after your order is delivered. Return requests submitted after this period may not be accepted unless required by applicable law or covered by a product-specific warranty.

Return Eligibility

To qualify for a change-of-mind return, the item must:

Be unused, clean, undamaged, and in resalable condition;
Include its original packaging, manuals, accessories, labels, and any promotional items supplied with the order;
Be accompanied by a valid order number or other proof of purchase; and
Receive return authorization from our customer service team before it is shipped back.

We reserve the right to reduce or refuse a refund when an item is returned with missing parts, customer-caused damage, signs of misuse, or a condition materially different from how it was delivered. We will explain any proposed deduction before completing the refund.

Health and Hygiene-Sensitive Products

For health and hygiene reasons, products or accessories supplied with a hygiene seal are not eligible for a change-of-mind return after the seal has been opened. Items that have been used or have come into contact with bodily fluids are also non-returnable for change-of-mind reasons.

This restriction does not remove your right to seek assistance for an item that arrives damaged, defective, incomplete, or different from what you ordered.

Damaged, Defective, Incorrect, or Incomplete Orders

Please inspect your order after delivery. For visible shipping damage, an incorrect item, or missing components, contact us within 7 calendar days of delivery so we can investigate promptly. This reporting period does not limit rights relating to defects that could not reasonably have been discovered within seven days.

When contacting us, please provide:

Your order number;
A clear description of the problem;
Photos or video showing the item, packaging, shipping label, and affected area; and
Any other information reasonably needed to verify the issue.

After review, we may offer troubleshooting, replacement parts, a replacement product, or a full or partial refund, depending on the circumstances and applicable law. When the return is required because of our error or a verified defect, we will provide a prepaid return label or reimburse reasonable authorized return shipping costs.

How to Start a Return

Email Gavin.chen3198@gmail.com with your order number, the item you wish to return, and the reason for the request.
Wait for our return authorization and shipping instructions.
Pack the approved item securely and send it to the authorized return address using the instructions provided.

Do not send a return without prior authorization. The authorized return address may differ depending on the product and fulfillment location. Do not send products to our manufacturer address, company address, or U.S. regulatory agent address unless our support team specifically instructs you to do so.

Return Shipping

For eligible change-of-mind returns, the customer is responsible for return shipping costs.
For verified defective, damaged, incorrect, or incomplete orders caused by us, Ningbosc will cover reasonable authorized return shipping costs.
We recommend using a trackable shipping service and retaining the shipping receipt. The sender is responsible for the package until it is delivered to the authorized return location.
Original outbound shipping charges are non-refundable unless the return results from our error or a refund of those charges is required by applicable law.

We do not charge a standard restocking fee for eligible returns. However, reasonable deductions may apply for missing components, customer-caused damage, or diminished value beyond what is necessary to inspect the product.

Inspection and Refund Processing

After the returned item is received, we normally inspect it within 3–5 business days. We will notify you whether the return has been approved or whether additional information is needed.

Approved refunds are issued to the original payment method within 7 business days after approval. Your bank, card issuer, or payment provider may require an additional 5–10 business days to post the funds to your account. Shipping time for the returned package is not included in these timeframes.

If more than 10 business days have passed since we confirmed that a refund was issued, please contact Gavin.chen3198@gmail.com

Exchanges

Exchanges are generally offered for verified defective, damaged, incorrect, or incomplete products, subject to availability. For a change-of-mind request, we may ask you to return the original product for a refund and place a new order for the preferred item.

Order Cancellations

To request a cancellation, contact us as soon as possible at Gavin.chen3198@gmail.com We will try to cancel the order before shipment, but cancellation is not guaranteed once processing or fulfillment has begun. If the order has already shipped, the applicable return procedure must be followed after delivery.

Non-Returnable Items

Unless required by applicable law, the following are not eligible for a change-of-mind return:

Products returned more than 30 days after delivery;
Opened hygiene-sealed products or items that have come into contact with bodily fluids;
Items damaged through misuse, improper storage, accidents, unauthorized repair, alteration, or failure to follow the instructions for use;
Items missing essential parts, accessories, serial labels, or original packaging;
Gift cards, free gifts, or promotional items returned separately from the qualifying purchase; and
Items clearly marked “Final Sale” before purchase.

Warranty Claims

A product-specific warranty, when provided, is separate from this 30-day return policy. Contact us with your order number, product model, serial or lot information when available, and details of the issue so we can review the applicable warranty terms.