Shipping Policy

Last updated: July 22, 2026

Thank you for shopping at Ningbosc. This Shipping Policy applies to orders placed through ningbosc.com. We currently ship only to addresses within the United States.

Order Processing

Most orders are processed within 1–3 business days after payment is successfully completed. Business days are Monday through Friday, excluding U.S. federal holidays.

Processing may take longer during holidays, promotional periods, product launches, address verification, payment review, or unexpected inventory issues. Orders are not considered shipped until they have been physically transferred to the carrier.

Estimated Delivery Time

After an order ships, the estimated transit time within the United States is generally 5–10 business days.

Delivery estimates are not guaranteed arrival dates. Actual delivery may be affected by the destination, carrier network, severe weather, peak-season volume, transportation disruptions, security checks, or other circumstances outside our reasonable control.

Shipping Charges

Available shipping methods and any applicable shipping charges are displayed at checkout before payment. Shipping charges may vary based on the delivery address, package size, product availability, and selected service.

Shipping Carriers

Orders may be shipped through USPS, UPS, FedEx, or another qualified delivery provider. The carrier is selected based on the destination, product, package requirements, and available fulfillment route.

Shipping Confirmation and Tracking

When your order ships, we will send a shipping confirmation email containing the available tracking information. Tracking events may take 24–72 hours to appear after the carrier receives the package.

Please check your spam or promotions folder if you do not see the shipping confirmation. A tracking number may not display movement immediately, especially when a label is created before the carrier completes its first physical scan.

Shipping Delays and Backorders

We aim to ship every order within the stated processing period and maintain a reasonable basis for the shipping estimates shown on our Site.

If we determine that we cannot ship your order within the stated time, we will contact you with an updated shipping estimate and provide the option to accept the delay or cancel the affected unshipped item for a prompt refund. If we cannot obtain any consent required for the delay, we will cancel and refund the affected unshipped item in accordance with applicable law.

Address Accuracy and Address Changes

Customers are responsible for entering a complete and accurate delivery address, including the recipient name, street address, apartment or unit number, city, state, ZIP code, email address, and telephone number.

To request an address change, contact Gavin.chen3198@gmail.com as soon as possible. We cannot guarantee changes after fulfillment has begun or after the package has shipped.

If a package is delayed, returned, or requires reshipment because the customer supplied an incomplete or incorrect address, additional carrier or reshipping charges may apply. We will contact you before arranging any paid reshipment.

Order Cancellations

Cancellation requests must be submitted as soon as possible. We will try to cancel an order before it enters fulfillment, but cancellation is not guaranteed once processing has begun. An order cannot normally be canceled after it has shipped; after delivery, the return process in our Refund Policy applies.

Multiple Shipments

Items in the same order may be shipped separately because of product availability, package requirements, or different fulfillment locations. When an order is split, you may receive more than one shipping confirmation and tracking number. You will not be charged an additional shipping fee solely because we split the shipment.

Damaged, Incorrect, or Incomplete Deliveries

Please inspect the package and product promptly after delivery. If the package arrives visibly damaged, the wrong item is delivered, or an accessory is missing, contact us within 7 calendar days after delivery.

Please include your order number and clear photos or video of the product, outer packaging, shipping label, and affected area. Keep all packaging and contents until our support team completes its review. Depending on the circumstances, we may arrange troubleshooting, replacement parts, a replacement shipment, or a refund under our Refund Policy.

Delayed or Lost Packages

If tracking has not updated for several business days or the package has not arrived after the estimated delivery period, contact Gavin.chen3198@gmail.com. We may ask you to confirm the delivery address and allow the carrier time to complete a trace or investigation.

For packages marked delivered but not located, please first check the delivery area, household members, neighbors, building reception, parcel lockers, and any notice left by the carrier. Contact us promptly if the package remains missing so we can assist with the carrier investigation. Any replacement or refund will depend on the investigation outcome, the order circumstances, and applicable law.

Delivery Refusal and Unclaimed Packages

If a package is refused, repeatedly undeliverable, or not collected and is returned to the authorized fulfillment location, we will review the order after the package is received. Any approved refund may exclude non-refundable carrier charges or other costs caused by refusal or failure to collect, unless the issue resulted from our error or applicable law requires otherwise.